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Service Desk Analyst - Sandy, Bedfordshire job description

13 march 2018

Service Desk Analyst

Are you enthusiastic about supporting and maintaining desktop IT services? Are you looking for an ambitious new role to test and grow your skills?

Come and join our fantastic client that is based in Bedfordshire. Our client is one of the biggest and leading construction company in the UK, Middle East, Australia and Hong Kong.

The Service Desk analyst will provide mainly 1st line with the addition of some 2nd line IT support to our clients employees and report to the Desktop Frontline manager on site.

Candidates will need to -

* Act as single point of contact for IT Service issues and request, liaising with resolving support teams and third party suppliers.
* Demonstrate experience in providing excellent customer service.
* Supporting and using Windows desktop operating systems.
* Administration of Microsoft Active Directory.
* Support and using Microsoft desktop applications such as Office and Outlook etc.
* Working as part of a support team in a customer focused environment.
* Experience of prioritising customer requests and invoking escalation processes.

Key knowledge -

* Knowledge of desktop hardware, components and peripherals
* Knowledge of Windows 7 operating systems
* Good knowledge of Microsoft desktop applications.
* Knowledge and understanding of customer care within an IT environment.
* Knowledge of IT Services Desk or other call logging systems.
* IT Service Management Awareness

Personal Qualities -

* Strong customer focus.
* Attention to detail.
* Excellent verbal and written communication.
* Strong team skills.
* Able to clearly articulate technical issues and activities to both technical, and non technical staff.
* Excellent telephone manner.

If this is the right role for you, please get in touch immediately. My client is looking to move things forwards within the next couple of days so apply now!

If you have any questions about the role feel free to contact me at mia.welsh@randstad.co.ukService Desk analyst

Randstad Technologies Ltd is acting as an Employment Business in relation to this vacancy.

Job Reference:211007
Position Type:Contract
Market Sector:Information Technology
Duration:3 Months
Working Hours:Full-Time
Location:Sandy, Bedfordshire
Contact:Mia Welsh, Randstad Technologies, Bristol, United Kingdom
Phone:0117 311 1999