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Senior Customer Service - 25th Sept start - Farnborough, Hampshire job description

15 september 2017

Senior Customer Service - 25th Sept start

Senior customer service
Farnborough
£24k salary
25th September start

Our client is a world leader in its field. They are currently recruiting for a number of Customer Support executive-jobs.html?r=true'>executives to be part of a brand new team, representing a prestigious brand based on site at their clients UK head office.

Responsibilities:



* Dealing with a broad spectrum of issues, you will go above and beyond customer's expectations as you conduct in-depth investigations and communicate your findings via telephone, email and social media.
* This will involve extensive interaction with colleagues and retailers as you progress your caseload and build ongoing relationships, and you will quickly assemble expert knowledge of products and services to have the right answers on hand.
* In short, you will be a brand ambassador and ensure that customers enjoy an outstanding experience in even the most challenging circumstances.

Skills:



* Experienced in customer service across multiple channels, skilled in managing disputes, negotiating resolutions and defusing conflict.
* Capable of prioritising diverse activities against strict deadlines, happy to work outside normal office hours to achieve results
* Adept at determining customer's needs to identify the best outcomes.

As part of our offer process, you will be required to provide details for credit checks and other pre-employment back ground checks prior to appointment.

To apply or find out more please e-mail or call 0151 255 2265

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Why not listen to some of the inspiring stories from our candidates and their one piece of career advice. It's just a few of the thousands of people who have found success in their working lives with Randstad. Visit www.randstad.co.uk/how-i-became to find out what you could become.


Job Reference:seniorcs
Position Type:Permanent
Market Sector:Customer Service & Call Center
Working Hours:Full-Time
Location:Farnborough, Hampshire
Salary:£24,000 - £24,000 per year
Contact:James Brown, Randstad Business Support, Liverpool, United Kingdom
Phone:0151 242 6280
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