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Resident Liaison Officer - West Midlands job description

17 may 2018

Resident Liaison Officer

My client a main Tier 1 construction company are looking for a Tennant/Resident Liaison Officer for a fixed term contract.

The ideal candidate will have experience within the decent home sector, and will have worked the role of Liaison Officer previously.

Main Duties

* Attend as necessary all health, safety and environmental awareness courses and tool box talks to ensure a safe basic understanding of requirements in the work place.
* Work with colleagues to ensure a safe culture in the work place wherever that may be.
* Abide by all appropriate company instructions, MSS etc
* Good knowledge of all Office products including Powerpoint, Excel, Outlook and Word.
* Develop personal knowledge of Maximo where necessary including PDA equipment.
* Using Excel as a database for various projects.
* Wherever necessary prioritise work schedules using Maximo or Excel as per contract protocols.
* Monitoring and maintaining KIP output, using an analytical approach to identify ways to spread best practice throughout the sector and ultimately ensure continuous improvements through benchmarking.
* Advocate and communicate excellence on behalf of the client in the social housing sector whilst working with all stakeholders and to display empathy and understanding in the field.


* Work on TPAS, ensuring their recommendations are embedded throughout and that all staff are kept up to date with recognized industry best practice in the work place an in their service delivery.
* Manage complaints, plaudits and suggestions ensuring any investigations and outcomes are monitored by line management.
* Working with in-house management systems.
* Extensive liaison with all stakeholders throughout the cycle of works programmes, whether they be Responsive Day to Day repairs, Out of Hours, Decent Homes, External or special Adaptations.
* Carry out day to day duties of a liaison officer according to the contract assigned.
* Contribute to a resident forum, bringing together residents and staff. Eventually working with other offices and/or regions to release a national resident's conference.
* Liaise with management to ensure synergy throughout for national events, accreditations and support programmes.
* Support Liaison staff that may be new to the contract or business and ensure synergy in service. Act as the interface between contractor, residents and client and ensure synergies in protocols are maintained.
* Work with management to develop continuous improvements.
* Support local office teams, especially RLO staff and where necessary contribute to on community development and CSR issues and community based campaign through SOMAD days.
* Meeting regularly with client teams and residents to maximize on the relationship.
* Work with RLO teams to support mystery shopping exercises, resident drop ins and quality inspections.
* Work with colleagues and RLO teams meeting intermittently to ensure synergy of service throughout the sector.

Please contact Sophie Walters at the Birmingham office for more information on 0121 2127790

We look forward to hearing from you!

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

compiling health & safety procedures
Job Reference:SW RLO 01
Position Type:Contract
Market Sector:Construction, Trades & Mining
Duration:6 months
Working Hours:Full-Time
Location:West Midlands, West Midlands
Salary:£13 - £15 per hour
Contact:Sophie Walters, Randstad CPE, Birmingham, United Kingdom