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Repairs Administrator - Local Authority - London, Greater London job description

15 september 2017

Repairs Administrator - Local Authority

Repairs administrator £14.34 PAYE per hour - Temporary on-going

Our Local Authority client in East London is currently looking for Housing Repairs Administrators to support their very busy teams.

Ideal Candidates MUST have experience working within a Housing Repairs setting.

Working in a Local Authority, Housing Trust and Charity dealing with complaints and enquires from Service Users IS NOT ESSENTIAL but the ability to stay calm under pressure is a MUST!

£14.34 PAYE per Hour!

Duties:

To initiate and maintain administrative systems to support the work of the Section, such as monitoring statistical information in relation to attendance, sickness monitoring information, etc.

To provide effective administrative support including filing, photo-copying, collating, binding, stationery supplies and data input.

To carry out administrative tasks associated with the payment of contractors.

To set up and maintain effective budget monitoring systems, providing information to management in spreadsheet format. To bring to the attention of senior management any areas of concern, recommending remedial action as and where appropriate.

To process the raising of jobs, as necessary, using Hackney Housing Works Order System.

To liaise with the Contact Centre providing all necessary service information and support to ensure service targets and standards are achieved, particularly in relation to emergency issues such as loss of electricity, water, gas leaks, etc.

To ensure the appointments systems are maintained effectively for both the Client and Hackney Housing staff, this includes booking and re-arranging appointments for Hackney tenants.

To input data generated from job tickets and prepare information for Management using databases, spreadsheets and word processing.

To provide a comprehensive filing service to the section.

To act as first point of contact for managers and customers, including dealing with telephone calls, visitors and correspondence to current Hackney Housing standards.

To be responsible for initiating, developing, maintaining and regularly updating high quality administrative systems which will support and enhance the work of the section.


A Job Description is available for shortlisted Candidates. Before submission to the client you are required to answer pre-interview questions!

SHORTLISTED CANDIDATES WILL BE ASKED TO COMPLETE A COMPETENCY TEST RELATING TO customer service AND COMPLAINTS.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Why not listen to some of the inspiring stories from our candidates and their one piece of career advice. It's just a few of the thousands of people who have found success in their working lives with Randstad. Visit www.randstad.co.uk/how-i-became to find out what you could become.

Skills
Housing Repairs, Call Centre, Data, Complaints, Local Authority, Housing Trust, Surveyors, Maintenance, Quality assurance, Administration
Job Reference:HACKRPO2
Position Type:Temporary
Market Sector:Customer Service & Call Center
Duration:ONGOING
Working Hours:Full-Time
Location:London, Greater London
Salary:£14 - £14 per hour
Contact:Hackney, Randstad Business Support, London, United Kingdom
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