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Online HR Support Advisor - Halifax, West Yorkshire job description

12 january 2018

Online HR Support Advisor

Are you seeking an exciting opportunity where no two days are the same? A position that offers excellent training and the chance to gain great experience within banking, customer service and HR?

The Role:

Putting colleagues and managers at the heart of everything you do is critical for the HR function. The scope of services will cover both telephony and case management support for this population. The team will provide an exceptional level of customer service and have a detailed knowledge of HR Online to support line managers.The role of Advisor within the telephony team will be to act as the first point of contact for HR Online queries, ensuring an excellent customer experience at all times.

Key Responsibilities:

* Develop and maintain a detailed knowledge of HR policies and procedures relating to HR Online.
* Take HR Online changes over the phone from line managers and provide guidance and support where needed.
* Demonstrate ability to use software (inc. Microsoft Office) and HR systems appropriate to the role in an accurate manner and with attention to detail.
* Identify issues of high risk or those that require detailed review and escalate as appropriate, liaising with the case management team when required and ensuring full handover completed with customer expectations managed appropriately.
* Able to interpret information successfully.
* Communicate clearly in the language of the customer and build rapport.
* Look for ways to add value and improve customer service.
* Show ongoing commitment and support to achieve team outcomes.
* Deliver performance against agreed SLAs.

Key Skills:

* Previous experience of working in a call centre environment
* Strong customer ethos and be willing to go the extra mile to deliver positive outcomes
* Customer Excellence
* Communication & Impact
* Managing Relationships
* Operations
* Delivering Results

This position offers excellent training as well as the opportunity to gain excellent experience and knowledge of banking and financial services.

Initially on a 12 Month Contract working 35 Hours a week with flexibility around the shift patterns you can work.

If you are interested in this position please do not hesitate to apply here for immediate consideration.

Randstad Business Support is acting as an Employment Agency in relation to this vacancy.

Customer service, Administration, Admin support, business support, clerical, admin, banking, financial services
GCSE Minimum
Job Reference:44131
Position Type:Contract
Market Sector:Financial Services
Duration:12 Months
Working Hours:Full-Time
Location:Halifax, West Yorkshire
Contact:Lydia Ingate, Randstad Business Support, London, United Kingdom
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