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German Speaking Social Media Support Advisor - Swindon, Wiltshire job description

15 september 2017

German Speaking Social Media Support Advisor

Are you fluent in both German and English? Do you have a proven flare for delivering exceptional customer service? Do you have a passion and/or expertise in social networks and the ever evolving digital media world? If so, please read on as this is an exciting and varied role, where you can learn, grow and develop.

I am recruiting for a German speaking social media support advisor to join a well established brand on a permanent basis. Paying a basic of £20,000, you will work full time, Monday to Friday, 37.5 hours per week.

You will provide world class customer service, via a variety of digital channels to a global audience.

Key responsibilities:
-Provide support for customers and contacts via Facebook/Twitter/Instagram/Linked In
-Varying levels of technical support - from a networking issue to where to find information on a website
-Frequent research is needed, to keep up with digital and technical updates and upgrades
-Troubleshoot and hardware support experience

Skills required:
-Excellent verbal and written communication skills - German language
-Proven ability showing customer empathy and support with a professional and polite attitude
-Ability to follow documented processes and policies
-Expertise and interest in Social media networks
-Direct experience installing/configuring and troubleshooting software (advantageous)
-Team player
-Organised, able to prioritise and multi task, ensuring targets are met

If you have exceptional communication and customer service skills, an interest / knowledge within the social media sector and would like to work for a global reach company, on a permanent basis, starting ASAP, then please apply!


Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Why not listen to some of the inspiring stories from our candidates and their one piece of career advice. It's just a few of the thousands of people who have found success in their working lives with Randstad. Visit www.randstad.co.uk/how-i-became to find out what you could become.

Job Reference:MJ54959
Position Type:Permanent
Market Sector:Customer Service & Call Center
Working Hours:Full-Time
Location:Swindon, Wiltshire
Salary:£20,000 - £20,000 per year
Contact:Samantha Wright, Randstad Business Support, Swindon, United Kingdom
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