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Facilities Helpdesk Operative - Feltham, Berkshire job description

14 march 2018

Facilities Helpdesk Operative

Facilities Helpdesk Operative- 23k Temp or Perm position- Heathrow

My client a leading Facilities and Maintenance Provider are currently recruiting for an experienced Helpdesk Operative to work as part of their busy team based in Heathrow. This ideal candidate must have exceptional Customer Services experience and have worked in a corporate environment.

* Understand, anticipate, and deliver customer (internal and external) needs while building effective relationships.
* Positively respond to both our internal and external customers through effective communication and personal accessibility.
* To effectively work to achieve all Contract KPIs and to actively monitor engineer tasks to ensure contract KPIs are met
* Understand procedures and processes and operate them to the required standard.
* Act as primary contact for telephone calls and emails answering them in a timely and professional manner
* Log all incoming reactive jobs on the Concept system and allocate to the site team
* Follow up on all jobs to ensure completion within the SLA's.
* Communicate clearly with the customer on the status of the jobs they have logged, checking that the customer is fully satisfied with the service they received.
* Build relationships with suppliers and sub-contractors to assist with the delivery of a prompt and professional service to the client.
* Produce and issue PPM's to site team.
* Sign off all reactive and PPM jobs on the Concept CAFM system in a timely fashion
* Produce reactive and PPM reports to form part of the customer reports.
* Liaise with the Contract Supervisor/Contract manager to ensure sub-contractors are scheduled to attend site to carry out Maintenance visits.
* Perform with an understanding of business requirements and changes, ensuring continuous improvement
* Assist in Contract Support duties when required. This may include logging timesheets and expenses, raising purchase orders and assisting with monthly reports and contract review packs.
* Ensuring compliance to policies and procedures
* Understanding the contract, including scope and terms & conditions.
* Assisting in ensuring compliance with Health & Safety requirements such as H&S reporting (e.g. Hazard Reporting) and promoting a safe working environment
* Ensuring that Extra Works jobs are raised in a timely manner at the correct gross margin
* Perform with an understanding of business requirements and changes, and ensuring continuous improvement.
* Actively participate in a diverse and effective team.
* Convey messages and ideas clearly and openly.
* Carry out any reasonable requests in order to support the Contract
This position is offering 23 days holiday with an excellent Pension Scheme.

Interviews will be held immediately.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Job Reference:Helpdesk
Position Type:Permanent
Market Sector:Administrative & Support Services
Working Hours:Full-Time
Location:Feltham, Berkshire
Contact:Claire Hutchins, Randstad CPE, London, United Kingdom
Phone:0203 680 0620