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Dispatch/Planning Advisor - Stockport, Greater Manchester job description

15 january 2018

Dispatch/Planning Advisor

Have you got previous experience working as a Dispatch/Planning Advisor? Would you like to be based in the centre of Stockport? If yes, this could be the perfect opportunity for you.

A great opportunity has arisen for an experienced Dispatch/Planning Advisor on a temporary basis in the centre of Stockport.

Duties will include:

* Working with and supporting local area teams, both field and office based, you will ensure the planning and optimisation applications are utilised consistently and efficiently.
* Helping to identify opportunities for planning, optimisation, forecasting and dispatching processes whilst maintaining and operating the systems to enable effective delivery of great customer service.
* Proactively identify any operational and regulatory risks, escalating as appropriate.
* Identifying appropriate resolution for complex issues and communications directly with your colleagues and customers where required.
* You'll ensure that an effective handover of future day planning has occurred and any areas of concern that may impact performance are highlighted.
* Ability to follow clear instructions and guidelines to investigate, resolve and process a high volume of customer enquiries to deliver customer value at the first point of contact.
* Ensure correct manpower and workload is balanced to be achieving full optimisation across specific field geography.
* Flexibility to support dispatch processes where required
* Dispatch Key Responsibilities Appointment commitment.
* In day engineer moves required to meet workload.
* Jeopardy monitoring
* Where's the engineer calls Emergency appointment (999) management
* System alert management , e.g. Late / overrunning
* Appointment exception management Liaison with internal and external team

The rate of pay is £10.65 per hour. Hours of work are between Monday to Sunday 37 hours a week.

This is an excellent opportunity to join a great team. If this sounds appealing to you and you have the relevant experience, please apply now to be considered.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Why not listen to some of the inspiring stories from our candidates and their one piece of career advice. It's just a few of the thousands of people who have found success in their working lives with Randstad. Visit www.randstad.co.uk/how-i-became to find out what you could become.

Job Reference:Dispatch/Planning Ad
Position Type:Temporary
Market Sector:Customer Service & Call Center
Duration:6 months
Working Hours:Full-Time
Location:Stockport, Greater Manchester
Contact:Rachael Muir, Randstad Business Support, Manchester, United Kingdom
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