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Customer Service Representative - Newport job description

17 may 2018

Customer Service Representative

customer service Representative

Our clients sales & Marketing function is the driving force behind creating one integrated, customer driven company. sales & Marketing is focused on delivering the company's aims of becoming customer intimate and to delivering value to customers by:

* Making customers successful in their markets

* Delivering operational excellence

* Offering innovative products & services

* Being responsible in everything we do

We are currently looking to recruit a customer service Representative at our clients site in Llanwern, Newport site in South Wales. Reporting to the customer service manager and working in close partnership with the Logistics Team, Internal and External sales Team, you will be responsible for managing a number of strategically important key accounts. You will rapidly develop a close working relationship with customers, liaising on a regular basis to ensure that orders are processed efficiently and accurately, and that all sales opportunities are maximised. Committed to delivering excellence in customer service, you will be passionate about fulfilling customer needs and exceeding expectations.

To be considered for this position you to have a solid educational background, be numerate and have good written and verbal English skills. In addition, you will have rounded IT skills and will be an intermediate user of Microsoft Word and Excel.

You will have proven experience in a similar role, with a track record of problem solving within a customer-facing environment, is essential. The jobholder will have strong planning and organising skills with a high level of attention to detail. You will be extremely customer focused and will instinctively take ownership of problems and be adept at managing things through to a conclusion.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

accuracy,adaptability,analytical,appearance,assessment,assertiveness,attention to detail,attentiveness,benchmarking,caring,confidence,communication,handle complaints,computer,conflict resolution,customer care,detail oriented,diplomacy,efficiency,empathy,feedback,flexible,friendliness,handlestress,increase customer retention,initiation,language knowledge,listening,microsoft office,multitasking,negotiation,patience,people oriented,persuasion,problem analysis,problem solving,public speaking,responsible,retention,sales,presentable,teamwork,timeliness,time management,verbal communication,written communications
Job Reference:ADRO - CUSTST
Position Type:Contract
Market Sector:Customer Service & Call Center
Duration:12 Months
Working Hours:Full-Time
Location:Newport, Newport
Salary:£12 - £12 per hour
Contact:Adam Rock, Randstad CPE, Southampton (Engineering), United Kingdom
Phone:01489 560129