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Customer Service Officer - Hillingdon, Greater London job description

12 march 2018

Customer Service Officer

Are you a customer orientated individual who strives to provide exceptional customer service and always looks to better the customer's experience. I am looking for customer service professionals to join a leading international bank in the heart of London, working in the Bank's branch in Southall you will have the opportunity to use your skills and ideas and provide outstanding support to business customers.

Salary; Upto 18k
Location; Southall

Job Responsibilities;
- Ensure desired & uniform (Treating Customers Fairly) level of customer service to the branch customers; whether in front desk or in the teller area. This includes solving the customer queries efficiently, helping them with the alternatives and making sure that bank's processes and guidelines are followed in the same; within the desired timelines as per bank's commitment to customers.
-Ensure the rejections in transactions and account opening is kept at the minimum to ensure minimum customer inconvenience and the desired service timelines as communicated to the customer.
- Responsible to follow all the health & safety, operational risk and compliance guidelines in their day-to- day work as per the bank's policies.
- Meet personal business targets as discussed and communicated by the Branch manager in the beginning of Financial Year. This will require maintaining and growing book of the assigned customers, do out bound calling and/or, meet clients outside the branch premises to generate further business and referrals.

This is a great opportunity for recent university leavers, customer orientated individual with experience in retail or someone who is looking to take there next career step within financial services.

Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

Skills
Banking, Customer Service, Banking query, Face to face, Communication
Qualification
Banking, Customer Service, Banking query, Face to face, Communication
Job Reference:MJ59547
Position Type:Permanent
Market Sector:Customer Service & Call Center
Working Hours:Full-Time
Location:Hillingdon, Greater London
Salary:Competitive
Contact:Randstad Financial Services, London, United Kingdom