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Customer Service Associate - Poole - Poole, Dorset job description

15 september 2017

Customer Service Associate - Poole

customer service associate

Are you a graduate or someone who is looking for an opportunity to join a leading organisation within the Finance Industry? Would you like to further develop your skills within financial and banking sector? If your answer is yes then please apply for the chance to join a company that looks at "How" goals are achieved rather than "What" is achieved.
Assignment Length: 6 months with the possibility of extension. (Extension of contract is subject to your performance)

Shift Patterns: 35 Hours a week, 8 Hour rotational shift pattern between Monday - Friday

Pay Rate: £10.20 - £11.00 per hour

Location - Poole, Dorset
Benefits:
*Opportunity to gain experience working in a large corporate organisation recognised globally
*Learn new skills
*Build a network of like minded people
*Fill in gaps in your CV
Whilst working for this leading financial company you will be required to undertake the following tasks:
*Ensure expressions of dissatisfaction handled in accordance with the Financial Conduct Authority time scales
*Deal with complaints taking into account any risks of the Bank's reputation
*Provide excellent customer service
*Use initiative in developing resolutions to complaints ensuring solutions satisfy both customer and the business
*Provide high quality responses to all complex referrals to customers.
*Provide constructive feedback to other business areas.
*Understand and adhere to all appropriate policies and requirements to this role
Person Specification:
*Highly developed communication and influencing skills
*Competent problem solving and decision making ability
*Collaborative approach to handling issues
*Drives performance - uses initiative in seeking resolution to complaints
*High level of quality awareness


The Next Steps
*On your application we will ask for information like your contact details, education and work experience while undergoing the initially screening phase
*Interview: you will be contacted via phone for a competence interview
*If successful with telephone based competence interview, you will be offered a temporary assignment with our client.





Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

Skills
"Customer service"AND "Customer Advisor" AND "Community Banking" AND "Community" AND "Retail" AND "retail banking" AND "Customer Consultant" AND "Customer Associate" AND "Customer Facing" AND "Banking" AND "Grad" AND "Retail Banking"
Qualification
Previous Customer Service Experience
Job Reference:MJ53657
Position Type:Temporary
Market Sector:Customer Service & Call Center
Working Hours:Full-Time
Location:Poole, Dorset
Salary:£10 - £11 per hour
Contact:Randstad Financial Services, London, United Kingdom
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