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Customer Service Agent - Poole, Dorset job description

15 september 2017

Customer Service Agent

Are you a customer orientated individual who strives to deliver excellent customer service and maintain customer relationship? Working on a initial 6 month contract on a hourly rate of £11p/h within there contact centre in Poole, this is a fantastic opportunity for a fresh graduate or experienced customer advisor to join their team.

The role
- Take ownership of complaints, as defined by company standards
- Effectively investigate and resolve customer complaints with varying degrees of complexity and know when to escalate complaints of a high degree of complexity and ambiguity
- Achieve/exceed challenging customer service and performance targets
- Clearly communicate requirements to other business areas when information is required to resolve complaint

The ideal candidate will have;
- Previous telephony experience
- Strong computer skills, able to multi task between a number of different systems
- Focused on the right outcome for the customer
- Be able to think on the spot and be self motivated

Customer's deserve the best and the same goes for you, that's why the company will provide you with a range of benefits, flexible hours and all the tools to support you to become the best you can be. If you believe you are the ideal candidate for this role, apply now.

Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

Attention to detail, Customer service, Inbound, Financial services
Attention to detail, Customer service, Inbound, Financial services
Job Reference:306384
Position Type:Temporary
Market Sector:Customer Service & Call Center
Duration:6 Months
Working Hours:Full-Time
Location:Poole, Dorset
Contact:Randstad Financial Services, London, United Kingdom
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