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Customer Service Advisor - Altrincham, Cheshire job description

15 september 2017

Customer Service Advisor

customer service Advisor - Manchester City Centre

£15,495 + monthly bonus and great benefits

Working hours 8am to 8pm Monday to Friday and Saturday 8am to 6pm - 38.75 hours per week

Are you an enthusiastic individual with great customer service skills? Are you interested in a first step to a career in an office environment? Do you want to earn great money whilst helping people?

We are currently recruiting for a world leading contact centre who is looking for an Inbound customer service Advisor to join their new team representing British Gas. They are looking for advisors who have at least 6 months customer service experience. The successful candidates will be responsible for providing a high standard of product knowledge and service to customers whilst thriving in their fast paced environment.

Responsibilities



* Being the customers first point of contact
* Provide the best customer support in every situation
* Booking appointments for engineers to fit smart meter
* Using your in depth knowledge about the services to help customers with their needs
* Take ownership of your development and learning

Benefits



* Competitive salary up to £17,000+ including commission
* Easily accessible via all methods of public transport
* Fortnightly pay
* Free on-site car-parking
* Staff discounts on all campaigns
* Dress Down attire
* Opportunities for Growth and Development in a World Wide company
* Easily accessible via all methods of public transport
* Full dedicated training

Ideal candidate will possess



* Over 6 months experience in a customer service role, facing or over the phone
* A customer focus attitude to resolve problems ensuring customer expectations are met
* Excellent communication skills, with both verbal and written
* The ability to work with both your peers and team leader to continuously improve on quality, processes, complaint resolution and prevention.

If you're someone who can provide outstanding customer service, apply today!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Why not listen to some of the inspiring stories from our candidates and their one piece of career advice. It's just a few of the thousands of people who have found success in their working lives with Randstad. Visit www.randstad.co.uk/how-i-became to find out what you could become.


Skills
Customer service, Member Support, Guest Relations, Support Team, Product Support, Product Care, Product Assistance, Product Service, Solution Desk, Answer Desk, Help Desk, Resolution Team, Call Handler, Inbound Calls, Charity, Fundraiser, greenpeace
Job Reference:CS.BG.ALT
Position Type:Permanent
Market Sector:Customer Service & Call Center
Working Hours:Full-Time
Location:Altrincham, Cheshire
Salary:monthly bonus and great benefits
Contact:Heidi Oconnor, Randstad Business Support, Manchester, United Kingdom
Phone:0161 247 8802
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