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Customer Service Advisor - Premier Banker - Glasgow job description

12 january 2018

Customer Service Advisor - Premier Banker

As a Premier Relationship Banker you will work shifts between 7am and 11pm Monday - Sunday on a rotational shift basis, 35 hours per week in our Glasgow Contact centre, Tay House. The starting salary for a Premier Relationship Banker is £19,665.

As a Premier Relationship Banker you will be responsible for managing a regional portfolio of Premier banking customers as part of a virtual regional team. You will also be responsible for managing a portfolio of new Premier customers and introduce them to the Premier proposition in a way that creates a culture of trust and delivers a market-leading welcome experience.

About us:
Everyone in our Personal banking team shares the same goal - to put our customers at the heart of everything we do. We're passionate about developing real relationships, creating a personal experience for every single customer, and using innovative digital tools and technologies to create the bank our customers want.

As a Premier Relationship Banker your main responsibilities will involve:
* Be responsible for managing a portfolio of new Premier customers and introducing them to the Premier proposition in a way that creates a culture of trust and market leading
* You will welcome our new Premier customers to the Premier Banking experience, provide them with excellent customer service from the start of their relationship and work to establish a solid relationship for the future
* You will continuously work to ensure your customers feel valued and know they can easily contact you or any member of your regional virtual team
* Act as a digital expert for your customers, ensuring they have the confidence to use their banking channel of choice
* Work collaboratively with other Telephony and Premier Banking colleagues to deliver a great customer experience, creating and providing solutions for our Premier Core customers that balance their short-term and long-term needs.

As a Premier Relationship Banker, your skills and qualifications will include:
* Experience working in a customer focused environment and delivering an excellent experience to customers
* Excellent verbal and written communication skills
* A genuine interest in the customer by being customer centric in your approach to all your customer interactions
* Experience of building relationships with customers to provide a service that's simple and effective
* The confidence to challenge and improve our current systems and processes
* The ability to explain complex financial information clearly to customers with no expertise
* Excellent problem-solving skills
* The ability to build strong relationships with customers via virtual channels such as video, chat and social

The Benefits:
Our customers deserve the best. The same goes for our people. That's why at this company you will receive a range of benefits including a competitive salary, flexible hours and all the tools, technology and support to help you become the very best you can be.

Our Culture:
All we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.
Dynamic working gives everyone the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

This is a great opportunity for someone to gain excellent training and benefits within a well respected bank. I look forward to reviewing your CV.

Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

Customer Service, Inbound, Outbound, Adaptable, Excellent Communication
Company Benefits, experience working in a customer focused environment and delivering excellent customer service
Job Reference:305965
Position Type:Permanent
Market Sector:Customer Service & Call Center
Working Hours:Full-Time
Location:Glasgow, Glasgow
Contact:Randstad Financial Services, London, United Kingdom