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Customer Loyalty Team Leader - Romford, Essex job description

12 january 2018

Customer Loyalty Team Leader

Are you a team leader with exceptional coaching skills? We are looking for a sales and Customer Loyalty team leader to supervise a brilliant team of Outbound Loyalty executive-jobs.html?r=true'>executives and Telephone Account Managers. The team are responsible for minimising product usage decline, retaining service contracts and generating revenue and unit targets in line with the annual budgets set by the sales & Customer Loyalty manager.

You'll be joining a passionate and dedicated team. They are a vibrant bunch who all come together as a family. Our client is repeatedly described as a very friendly place to work. A company where our values are central to what we believe is important.

Your day to day will include reporting, coaching, development of the team including conducting team briefs/meetings, recruiting, performance management, managing complaints, process improvements and executing marketing programmes to achieve business goals.
You should have proven experience as a successful sales person and have the ability to implement a concise sales methodology. Strong coaching and development skills are essential.

In addition to a competitive salary and commission structure, they offer a range of great benefits:

-Excellent retirement savings plan
-23 days annual leave (plus public holidays and the option to buy/sell leave) plus an extra day off on your birthday
-Childcare vouchers
-Employee assistance programme
-Excellent recognition (including incentive trips and award schemes)
-A range of well-being initiatives aswell as eye tests and flu jabs
-Season ticket loans
-Free parking

Essential
-Proven track record as a successful salesperson
-Strong coaching skills with demonstrable experience of improving peoples performance through a disciplined sales methodology
-Demonstrable experience of managing a strong team, including recruiting, direct line management, training & development, performance management and objective setting
-Excellent customer service skills
-Top class written and verbal communication skills with excellent telephone manner
-Experience of managing your own workload, excellent organisation and prioritisation skills and the ability to multi-task
-Ability to build strong working relationships and experience of working cross functionally within a business
-Strong negotiation and persuasion skills with the ability to listen to a customers needs and match with a desired outcome for both the customer and the company
-Experience of forecasting revenues and forward planning
-Basic understanding of margins including calculations
-Computer literate with strong excel skills (for reporting and analysis purposes)
-Experience of problem solving and the ability to present alternative solutions
-Understanding of change management

Desirable
Basic presentation skills

If this sounds like the perfect role for you then apply today!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Why not listen to some of the inspiring stories from our candidates and their one piece of career advice. It's just a few of the thousands of people who have found success in their working lives with Randstad. Visit www.randstad.co.uk/how-i-became to find out what you could become.

Skills
Customer Service, Team Leader, Team Development, Sales, Coaching
Job Reference:NPTL118
Position Type:Permanent
Market Sector:Customer Service & Call Center
Working Hours:Full-Time
Location:Romford, Essex
Salary:£27,000 - £30,000 per year
Contact:NHS London, Randstad Business Support, London, United Kingdom
Phone:02074006030
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