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Customer Contact Advisor - Bristol job description

13 april 2018

Customer Contact Advisor

Are you an experienced administrator, seeking your next contract in a customer service environment?

My client is a large provider of Social Housing with an immediate opportunity for a Customer Contact Advisor to join the team on a permanent.

The successful candidate will complete a range of administration tasks, including answering incoming calls, liaising with customers, contractors and specialist teams.

Responsibilities:



* First point of contact for customers contacting the organisation.
* Provide excellent customer service, dealing with a range of enquiries.
* Take incoming calls reporting repairs, rent payments and complaints to name a few.
* Liaise with relevant departments in relation to specialist enquiries.
* Ordering of goods, materials and services to enable the requirements of contracts are met
* Deal with internal and external communications and record and or report information as necessary.
* Ensure all necessary contract data, documentation and reports are accurate and produced on time.
* Support Management in meeting the business needs.
* Deal with Client / Customer queries and or communications professionally and efficiently.

Requirements:



* Confident IT skills, proficient in the use of MS Office
* Excellent communication skills both written and verbal
* Must be an excellent organiser with proven time management skills

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.


Job Reference:SSCCABS
Position Type:Permanent
Market Sector:Construction, Trades & Mining
Working Hours:Full-Time
Location:Bristol, Bristol
Salary:£21,080 - £21,080 per year
Contact:Sam Studley, Randstad CPE, Bristol, United Kingdom
Phone:01454610000