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Customer Advisor - Poole, Dorset job description

15 september 2017

Customer Advisor

Customer Advisor

Are you a graduate or someone who is looking for an opportunity to join a leading organisation within the Finance Industry? Would you like to further develop your skills within financial and banking sector? If your answer is yes then please apply for the chance to join a company that looks at "How" goals are achieved rather than "What" is achieved.
Assignment Length: 6 months with the possibility of extension. (Extension of contract is subject to your performance)

Shift Patterns: 35 Hours a week, 8 Hour rotational shift pattern between Monday - Sunday

Pay Rate: £11.00 per hour

Location - Poole, Dorset
Benefits:
*Opportunity to gain experience working in a large corporate organisation recognised globally
*Learn new skills
*Build a network of like minded people
*Fill in gaps in your CV
Whilst working for this leading financial company you will be required to undertake the following tasks:
*To effectively investigate and resolve customer complaints with varying degrees of complexity and know when to escalate complaints of a high degree of complexity and ambiguity.
*To make pro-active outbound calls as necessary to obtain information from the customer to be able to build a full case history
*To engage and take ownership of the complaint putting yourself in the customers shoes
*To capture accurate information and details through the complaint handling process to allow effective analysis of the complaint in a timely manner.
*To maintain and manage individual tasks on a daily basis to ensure that complaint related tasks are dealt with effectively and within relevant timescales.
*To clearly communicate requirements to other business areas when information is required to resolve complaint
*To personally embrace change and share best practise with colleagues.
*With the guidance of your team leader provide effective feedback to other areas of business and suggest improvements that can be made to enhance the customers experience and deliver the right outcome
Person Specification:
*Highly developed communication and influencing skills
*Competent problem solving and decision making ability
*Collaborative approach to handling issues
*Drives performance - uses initiative in seeking resolution to complaints
*High level of quality awareness

The Next Steps
*On your application we will ask for information like your contact details, education and work experience while undergoing the initially screening phase
*Interview: you will be contacted via phone for a competence interview
*If successful with telephone based competence interview, you will be offered a temporary assignment with our client.





Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

Skills
"Customer service"AND "Customer Advisor" AND "Community Banking" AND "Community" AND "Retail" AND "retail banking" AND "Customer Consultant" AND "Customer Associate" AND "Customer Facing" AND "Banking" AND "Grad" AND "Retail Banking" AND "complaint"
Qualification
previous customer service/complaint handling experience
Job Reference:MJ54196
Position Type:Temporary
Market Sector:Customer Service & Call Center
Working Hours:Full-Time
Location:Poole, Dorset
Salary:Competitive
Contact:Randstad Financial Services, London, United Kingdom
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