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Call Handler - Night Shift - Sunderland, Tyne and Wear job description

13 march 2018

Call Handler - Night Shift

I am currently recruiting for a Call Handler to work in the Sunderland area.

This is a temporary role to start as soon as possible, until 31st May 2018.

You will be required to work 36 hours per week, on a night shift basis. Hours are 8.30pm - 7.30am, working 4 days on, 4 days off.
The pay rate is £9.90 per hour.

As a Call Handler, you will be a key point of contact for professionals and patients. You will collect and record information, identify people in need of an immediate response, direct callers to clinical colleagues for further assessment or direct callers to social care colleagues to find an intermediate care solution.

For this role it is essential that you have the following skills and attributes:


Outstanding communication skills


Excellent customer care


The ability to work under pressure


A positive caring outlook and enabling attitude


Good IT and typing skills


Have excellent written and communication skills


Enjoy a challenge and be flexible in your approach to work


Must have a flexible approach to working unsociable hours

If you are interested in the above role, please apply online with a copy of your current CV or contact Lauren Bray at Randstad CPE on 0191 221 1567 for further details

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

call handler, night shift, business support
Job Reference:130318
Position Type:Temporary
Market Sector:Customer Service & Call Center
Duration:2 months
Working Hours:Full-Time
Location:Sunderland, Tyne and Wear
Salary:£10 - £10 per hour
Contact:Lauren Bray, Randstad CPE, Newcastle, United Kingdom