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Administrator - Wolverhampton, West Midlands job description

09 may 2018


Are you seeking an customer service Administration opportunity where no two days are the same? A position that offers excellent training and the chance to gain great experience within banking?

A new exciting opportunity has arisen for a Customer service administrator to work for one of the UK's leading Banks in their busy office in Pendeford. Our client is looking for a motivated and professional individual who strives to complete tasks at the highest possible standard using excellent attention to detail.

The Role:

As a Customer service administrator you will be carrying out a range of assigned specialist clerical / technical support duties in accordance with predetermined procedures and service standards under appropriate guidance and direction.

Key Responsibilities

* Carry out a range of demanding clerical or customer service duties, ensuring that the work is completed accurately and adhere to all specified Bank processes, procedures, standards and relevant external regulations.
* As appropriate oversee the workflow of other colleagues, giving appropriate advice, guidance and direction to ensure work is completed in an efficient and timely manner.
* Respond to a range of demanding enquiries, clarifying customers understanding of the information being given.

* Act as a source of expertise to junior / less experience team members providing coaching as support where necessary and arranging more formal training as appropriate.
* Contribute to the appraisal process, collecting and keeping appropriate data.
* Identify and suggest improvements to new and existing processes / procedures / systems.
* Where required verify and check the work of other colleagues.
* When required support line management with the implementation of changes in own work area.
* Undertake duties at a similar or lower level as required.

Key Skills:

* Experience working within an office environment
* Strong computer skills
* Excellent attention to detail
* Strong telephone manner
* Organises own work to achieve accuracy and completeness in a timely manner.
* Approachable and responds appropriately to business needs.

This role is a 29 Week contract paying £9.77 an hour - working hours will be on a rotational shift pattern between 7.30am - 6pm Monday - Friday.

If you are interested in this position please do not hesitate to apply here for immediate consideration.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

Job Reference:AG412304
Position Type:Temporary
Market Sector:Administrative & Support Services
Duration:29 Weeks
Working Hours:Full-Time
Location:Wolverhampton, West Midlands
Contact:Lydia Ingate, Randstad Business Support, London, United Kingdom